Bank of America takes over top spot on my Shit List.

They started out doing so well. On Monday, Bank of America fraud services called me to ask about suspicious activity on my credit card account. It turns out someone had my card number and was using it to buy stuff online. I was impressed; the first fraudulent charge was Monday morning, and here was Bank of America calling me a mere 4 hours after that first charge. I closed that credit card account over the phone, and they said they would ship a new one overnight. It would be here by Wednesday.

Did I mention I just moved, and had changed my address with them that morning? Well, I did, so I doublechecked with the woman on the phone, who assured me it would go to my new address.

Here's what apparently happened next. Someone else at Bank of America saw that the address change was made on the same day the new card was being sent, and said "Whoa, that's suspicious, I better put a hold on that until we can verify it's actually the cardholder who requested it." So they slapped a hold on it. THEN NO ONE DID ANYTHING FOR THREE DAYS.

I called them just now. "So where's my new card?"

"Well sir, we placed a hold because of this address change."

"Yes, I confirmed the address at the time I requested the card."

"Yes sir, well, the address change on the same day looked suspicious, so we wanted to make sure you were actually the cardholder before we sent the card."

"That was three days ago."

"Yes sir, we wanted to make sure it was you who ordered it."

"How were you going to make sure?"

"We needed to talk to you."

"Then why haven't you called me in the last three days?"

"I'm sorry sir, I'm not sure."

"You would think that if the cardholder really did request an overnight shipment of a new card, that means he needs it sooner rather than later, right?"

"Yes sir."

"You can see why I'm upset. This is fairly incompetent."

"I'm sorry, sir. I can ship it to you now sir. It will be there on Saturday."

Grrrrrrrrrrrrr....Must....smash....something....